Digital Success Officer

About Degas
Degas is an innovative startup dedicated to "Changing people’s lives, dramatically." Our mission is to uplift smallholder farmers in Sub-Saharan Africa, where over 70% of the workforce is engaged in agriculture. Our holistic approach empowers farmers to achieve productive, profitable, and sustainable farming by leveraging our expertise in data aggregation, AI credit scoring, satellite observations, financing, and carbon markets. By focusing on increasing the income of smallholder farmers, we aim to make a real difference in their lives. Our journey is just beginning, and with a goal to triple the income of 30 million farmers by 2030, we are committed to delivering tangible benefits to agricultural communities while making a global impact.

About the Role
The Digital Success Officer at Degas Ghana Limited is a vital position within the Digital Success team, reporting to the Digital Success Manager and collaborating with the product development team based in Japan. As we expand rapidly in delivery service to the value chain and generate a lot of data, the team now looks forward to bringing on board a Digital Success Officer to gather and scrutinize data using specialist tools and generate information and insight that supports decision-making and overall operation in real-time.

Scope of Work:

• Provide comprehensive training and support to field teams on the effective use of digital tools and app features.
• Support to collaborate with cross-functional teams to resolve data discrepancies between data input and display, ensuring data accuracy and integrity.
• Provide timely technical support to the team for app usage and liaise with the development team to resolve issues promptly.
• Work closely with the Digital Success Manager and development team to identify and implement user-friendly features for both agent apps and dashboards.
• Translate operational data requests into actionable data points for the development team, performing necessary data cleaning and analysis to extract meaningful insights.
• Ensure that agent apps are always up-to-date with the latest versions and features.

Competencies:

• Strong understanding of, data analysis, data management, AI, and other relevant technologies.
• Strong understanding of Android systems and their applications.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills to collaborate with diverse teams and stakeholders.
• Strong organizational and time management skills to prioritize tasks and meet deadlines

You Could Be a Great Fit for This Role If You Have

• The ability to analyze and interpret data.
• Problem-solving skills.
• A methodical and logical approach.
• The ability to plan work and meet deadlines.
• Accuracy and attention to detail.
• Written and verbal communication skills.
• An understanding of the ethics of gathering and working with data.

Qualification

• Degree in related field / Statistics / ICT.
• Proficient in Excel and other data management tools
• Proficient in Android system, usage and troubleshooting etc.

Encouragement to Apply
If some of the qualifications and competencies mentioned above don't align perfectly with your experience, we still want to hear from you!. We encourage you to apply even if you don't meet every single qualification listed.

Location
This role is based in Tamale, Ghana, with travel required to Degas' regional offices and field locations in Northern Ghana, and partner sites.

Compensation
Competitive salary, commensurate with experience and qualifications.

How We’re Different

• Degas is committed to the mission of 'Changing people’s lives, dramatically' as an impact-oriented, for-profit startup. Degas has achieved 2x year-over-year revenue growth for the past three years and has established a profitable farmer financing business. In 2023 alone, we doubled the incomes of over 26,000 smallholder farmers in Africa, as verified by a third-party assessment.
• We leverage both advanced and 'primitive' technologies, from GPUs for state-of-the-art foundation models to offline-enabled mobile apps for data aggregation in rural areas of developing countries.
• We prioritize long-term thinking, investing in technology, operations, and people to change the world in ways no one has ever done before.

Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Degas is an equal-opportunity employer. Qualified candidates will receive consideration for employment without regard to race, colour, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.